FAQ

How long will I wait for my order?

All products in the store are available immediately and will be shipped within 48 hours of payment verification. More information can be found here.

What is the product return policy?

We accept returns within 14 days of receiving your order. You can send it to us via any courier or Poczta Polska. The product must be unused. Upon receipt, it will be inspected and, if it shows no signs of use, your money will be refunded to your account.

Who made my product?

All products available in the store are created in a Wrocław-based studio. The models are designed by the brand's founder, Lusi Kozlovska.

Can I order outside of Poland?

Yes, our store offers delivery outside of Poland. Estimated delivery times and shipping costs can be found here.

How do I find out about new products?

You can find out about new products quickly on our Instagram profile @lusi.sewing

  • Default image

    Carol on Jun 2, 2026

    ★★★★★

    My experience with is seller was phenomenal! Would definitely recommend their products.

  • Default image

    Anna on May 5, 2026

    ★★★★★

    The most beautiful knitting needle case. Beautifully made, high quality and packaged with care. More than happy with my purchase!

  • Default image

    Amanda on Apr 21, 2026

    ★★★★★

    The bag is beautiful, and a great small-medium size; it's comfortably holding two balls of yarn and my scarf WIP that is currently about 4ft long. I especially love the sewn-in hook to help keep small accessories secured.

  • Default image

    Jenny801 on Sep 16, 2025

    ★★★★★

    This is a beautifully made item. It is so useful when I am making socks. Every sock maker needs one of these especially those that use Double Pointed Needles.

  • Default image

    Jill on Aug 28, 2025

    ★★★★★

    I love how I can store my circular needles now. Have bought many items from this shop. Will buy more in the future.

  • Default image

    Carey on Aug 23, 2025

    ★★★★★

    Good quality and size. I wanted a craft bag that can also look like a handbag. This works great and is durable!

  • Default image

    Ivilia on Aug 26, 2025

    ★★★★★

    Excellent service and wonderful product

  • Default image

    KauriGold on Aug 8, 2025

    ★★★★★

    Fantastic quality crochet hook case with a lovely heart pattern. Being able to store 12 hooks with a small zippered notion pouch on the end is brilliant

1 of 8

Contact us!